g499 Privacy Policy

g499 ("we", "us", "our") is the operator of the online gaming platform accessible at https://g499.app ("Platform"). We are committed to safeguarding the privacy and personal data of all users who register, browse, or interact with the Platform. This Privacy Policy ("Policy") describes how we collect, use, store, share, and protect personal information in connection with your use of the Platform.

This Policy applies to all visitors, registered players, and former players of the g499 Platform. By accessing or using the Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree to this Policy, you must not use the Platform.

Data You Provide Directly

When you register an account, complete identity verification, or contact our support team, you provide us with information that may include:

• Full legal name, date of birth, and gender as provided on your identity document.
• Bangladeshi National ID (NID), passport, or driving licence number and a copy of the document for KYC verification.
• Registered mobile phone number (used for account security, OTP verification, and communication).
• Mobile wallet identifiers: the bKash, Nagad, Rocket, or Upay number associated with your payment method.
• Support correspondence: the content of messages you send to g499 via email or any in-platform communication channel.

Data Generated by Your Activity

As you use the Platform, we automatically collect data about your activity, including:

• Game history: every game session, wager amount, game outcome, and win/loss record associated with your account.
• Transaction records: the amount, time, method, and status of every deposit and withdrawal processed through your account.
• Bonus and promotion activity: which offers were claimed, the wagering progress against each offer, and any associated payouts.
• Responsible gaming tool usage: any deposit limits, cooling-off periods, or self-exclusion requests you have made through your account settings.

Technical and Device Data

To operate the Platform securely and to detect fraud, we collect limited technical data when you access the Platform:

• IP address and approximate geographic location (city/region level, derived from IP — not GPS).
• Device type, operating system version, and browser type and version.
• Session timestamps, pages visited within the Platform, and referring URL (the page you visited immediately before arriving at the Platform).

g499 uses your personal data only for the purposes listed below. We do not use personal data for automated decision-making that produces legal or similarly significant effects on you without human review.

We process your personal data under the following lawful bases:

• Contract performance: processing is necessary to provide you with the services you have requested, including account management, game access, and payment processing.
• Legal obligation: processing is required by applicable law, including KYC and anti-money laundering obligations under Bangladeshi financial regulations.
• Legitimate interests: certain processing (such as fraud detection, security monitoring, and responsible gaming tracking) is carried out in our legitimate interests and in the interests of the broader player community, provided those interests are not overridden by your rights.
• Consent: where we send you promotional communications (such as bonus offers and game updates), we do so on the basis of your consent, which you may withdraw at any time by contacting [email protected].

g499 does not sell, rent, or trade your personal data. We share personal data only in the following limited circumstances:

• Payment processors: we share the minimum necessary data (mobile wallet number and transaction amount) with bKash, Nagad, Rocket, and Upay solely to process your deposit or withdrawal. These processors are bound by their own privacy and security obligations.
• Game providers: live dealer and RNG game providers (such as Evolution Gaming, Ezugi, Pragmatic Play, Spribe) receive only the session token and stake amount required to run the game. They do not receive your identity documents, mobile number, or payment account details.
• KYC verification partners: identity verification may be performed by a contracted third-party KYC provider. That provider processes identity documents on our behalf under a data processing agreement and is prohibited from using your data for its own purposes.
• Law enforcement and regulatory authorities: we disclose personal data to competent authorities when required to do so by applicable law, court order, or regulatory direction. We will disclose only the specific data requested and, where permitted, will endeavour to notify you of such a request.

g499 does not use advertising networks, social media tracking pixels, or data management platforms. We do not share your data with any marketing or analytics company for the purpose of targeting advertisements at you on other websites.

g499 uses cookies and similar local storage technologies to operate the Platform, maintain your login session, and improve your experience. We do not use third-party advertising cookies.

Types of Cookies We Use

• Essential session cookies: required to keep you logged in during a gaming session. These cannot be disabled without breaking Platform functionality.
• Security cookies: used to detect suspicious login attempts, verify your device fingerprint across sessions, and enforce account security policies.
• Preference cookies: store your language preference and display settings so you do not have to reset them each visit.
• Analytics cookies: collect anonymised, aggregated data about how players navigate the Platform (pages visited, session duration, error events). This data cannot be used to identify you individually.

You may disable non-essential cookies through your browser settings at any time. Please note that disabling essential session or security cookies may prevent you from accessing your account or using certain Platform features. Instructions for managing cookies are available in your browser's help documentation.

g499 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Active account data: retained for the lifetime of your account plus 5 years following permanent account closure, to meet anti-money laundering record-keeping obligations.
• KYC documents: identity documents and verification records are retained for 5 years from the date of submission or from the date of account closure, whichever is later.
• Support records: correspondence with the support team is retained for 2 years from the date of the last message in each support thread.

When a retention period expires, g499 will securely delete or anonymise the relevant data so that it can no longer be attributed to you. Data that has been anonymised (i.e., it can no longer identify you even with additional information) may be retained indefinitely for statistical and platform improvement purposes.

g499 implements a layered security approach to protect personal data from unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS encryption for all data in transit between your device and our servers, ensuring that payment data, login credentials, and personal information cannot be intercepted by third parties.
• Encryption at rest for sensitive data fields including KYC documents, mobile wallet identifiers, and account passwords (stored as salted cryptographic hashes — we never store plaintext passwords).
• Access controls that restrict employee access to personal data on a strict need-to-know basis, with all internal data access logged and subject to regular audit.
• OTP (one-time password) verification for account login, withdrawal requests, and sensitive account changes, delivered to your registered Bangladeshi mobile number.

Despite these measures, no internet-based system can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, g499 will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.

As a user of the g499 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and your registered mobile number for identity verification.

• Right of access: request a copy of all personal data we hold about you, along with an explanation of how it is being used.
• Right to rectification: request correction of any personal data that is inaccurate or incomplete.
• Right to erasure: request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction: request that we restrict processing of your personal data while a rectification or objection request is being reviewed.
• Right to data portability: request a machine-readable copy of personal data you have provided to us, where technically feasible.
• Right to withdraw consent: where processing is based on your consent (e.g., marketing communications), withdraw that consent at any time without affecting the lawfulness of prior processing.

g499 will respond to all verified data rights requests within 30 calendar days. Where the request is complex or we have received a high volume of requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it within the initial 30-day window.

The g499 Platform may contain references to game providers, payment partners, or sporting events that are operated by third parties. g499 has no control over and accepts no responsibility for the content, privacy practices, or security standards of any third-party website or service. If you navigate away from the Platform to a third-party site, you do so at your own risk and should review that party's own privacy policy before providing any personal information.

The g499 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. If we become aware that personal data has been submitted by a person under 21, we will delete that data immediately and close the associated account without notice.

g499 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or Platform functionality. When we make a material change, we will update the "Last updated" date at the top of this page and, where the change significantly affects your rights, we will make reasonable efforts to notify you via your registered mobile number.

Your continued use of the Platform after a revised Policy has been published constitutes your acceptance of the updated terms. We encourage you to review this page periodically so you remain informed about how g499 handles your personal data.

For any questions, concerns, or requests relating to this Privacy Policy or to your personal data held by g499, please contact our support team. We aim to acknowledge all privacy-related enquiries within 24 hours and to provide a substantive response within 30 calendar days.

Email: [email protected]

Please include your registered mobile number and a brief description of your enquiry in your email so we can verify your identity and respond efficiently.